The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Contact complainant to gather and provide information
|
|
Notifications of environmental health issues are received and recorded. Completed |
Evidence:
|
Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members. Completed |
Evidence:
|
For designated complaints, complainant is contacted and relevant details are gathered and recorded. Completed |
Evidence:
|
Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice. Completed |
Evidence:
|
Plan preliminary investigation of complaints
|
|
Preliminary investigation activities are identified and planned in consultation with team members and according to council policy. Completed |
Evidence:
|
Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared. Completed |
Evidence:
|
Contingency plans for dealing with potential conflict are considered and discussed with senior team members. Completed |
Evidence:
|
Conduct and report on preliminary investigations
|
|
Investigation is carried out efficiently and effectively according to council policy and advice from senior team members. Completed |
Evidence:
|
On-site discovery of issues beyond the authority of the investigator are referred to senior team members. Completed |
Evidence:
|
Data and information are collected and recorded. Completed |
Evidence:
|
Communications with community members are cordially conducted and potential conflicts managed effectively. Completed |
Evidence:
|
Report is prepared and submitted to the team for information or direction. Completed |
Evidence:
|
External authorities are notified, as required by council procedures. Completed |
Evidence:
|
Complainant is advised of outcome or referred to senior officers according to council policy. Completed |
Evidence:
|